Jordan K Gaza

jkgaza@gmail.com

With almost a decade of customer service experience, I have the ability to

communicate with clients in a way to effectively identify needs and react accordingly. I pride myself on my ability to solve problems creatively and to approach any potential issues and conflicts with empathy in order to reach functionality and mutual understanding. I am passionate about accessible design in technology and I work every day to make websites that are visually appealing and intuitive to use. I try and foster a sense of creativity in my personal life by crafting, drawing, painting, writing, and experimenting in the kitchen. I also like remaining active, and I’m always excited to hike the many beautiful trails of the West Michigan coast.

Employment

WEBTECS, INC

2020 - Present

Front End Web Developer + Designer + Customer Support Specialist

Migrate content from older county sites onto newer sites and systems
Create assets for clients using Adobe XD, Illustrator, and Photoshop
Write documentation for internal practices and public-facing software
Train clients through video demonstrations on how to maintain and update sites that we have built for them
Maintain and update existing content using HTML and CSS; Regularly create new content and sites for clients
Communicate with clients and public users over phone and through email to problem solve various usability issues
Facilitate conversation between clients and senior developers to navigate update requests and bug fixes

Education

Kendall College of Art & Design
2011 - 2016, BFA Illustration
Grand Circus Grand Rapids
2019 - 2020, Front End Web Development Bootcamp
Coursera
March 2024, Google UX Design by Google

Skills

Adobe Photoshop, Illustrator & XD
Visual Studio Code
HTML, CSS, and JavaScript
WordPress & Divi / Elegant Themes
Foundation Framework
Microsoft Office
Mac & Windows OS
Ability to create high and low-fidelity wireframes
Detail-oriented
Proficiency with aesthetics and design concepts
Can learn new skills/tech quickly